Please try using a powered USB hub to increase the power generated to your magicJack. If the above steps did not resolve your issue, please contact our Customer Care team for further assistance. If you are receiving one of the error messages in this list, follow the troubleshooting steps below If you still experience issues, please contact our Customer Care team for further assistance.
When using your magicjack plugged into a USB port of your computer, it should start automatically. Please ensure the magicJack is properly attached to your computer. If it still does not start, please unplug it and try plugging it into a different USB port. If magicJack does not automatically start even after plugging your device into a different USB port, complete the following steps:.
Ensure that the magicJack application is active in the startup section of the computer by performing the following:. If you still experience problems, please chat with one of our agents. If magicJack does not automatically start when plugged in to a USB port, please plug the device into your router instead. If you still experience issues, we recommend contacting Apple Customer Care for additional support.
Customer Care Menu. Technical Support. Installation Error — Manual Software Download. Try these steps to resolve the issue: Please try a different USB port Click here and download this upgrade to your desktop. Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. I missed the call from my brother, telling me that our Mom had passed away, because we could not connect! Had to find out in an instant message on facebook the following day! That is when I figured out I needed to restart every half hour or so.
Thanks, in advance, for ANY suggestions you may have! There are so many reasons why magicJack should never be your only emergency backup phone. Second — Buy an emergency cell phone, something for which you can buy a cheap no-contract easy-renew plan.
Give your brother and other important people your backup emergency number and always keep the phone charged. Use it occasionally to make sure it still is connected. Keep it with you at all times. Do some research and find an emergency phone that works for you. Third — The problem is likely because you have your magicJack connected to an unpowered USB port on your computer.
Not all ports on your computer are powered. Try a different USB port on your computer. At least one of them should be powered. Try your device on a different computer with a powered USB port. It seems like you refuse to use this method. Have you tried it?
If not, why not? Using the provided adapter should ensure your device is working properly. Test lots of different configurations. Wipe that thing and put at least Win7 on it. Try connecting your magicJack go to your laptop at a cafe hotspot. The audio from a caller is faint. The caller hears an extreme echo. Checked sound levels. After resetting computer all I get now is dial tone either cordless or corded.
When I dial nothing goes thru. Any suggestions? This has helped some people. The product may be defective. Hopefully someone will reply. Hi, My MJ sometimes stops voicemail. The device continues to let me place and receive calls, but if someone where to call the recorded message is no longer mine, it is a Magic Jack one that says the subscriber is not available and the MJ devices and apps are available to purchase at the web address.
Then it hangs up, not letting anyone leave a message. I tried multiple time to go through the online help, who always reset my device and also ask me to disconnect and reconnect multiple times. In the end I fix the issue by simply re-recording my greetings. No one has been able to tell me why the VM functionality disappears.
One agent said it was because of upgrades, another agent said that was not the case and it was because my apps with the same number as the device should all have their VMs activated. I never activated any other VM but for my device.
Whenever VM disappears, I also have to reset through my account the notification that appears on my phone, but the email has only gone away once. I am very puzzled. Any clues? Call your magicJack telephone number from the actual magicJack device. Go through the phone prompts to re-add your voice message. Welcome to the world of self-help phone support! My MJ was working well till yesterday, now the blue light is blinking and dont connecting to internet.
But the MJ is working when I connecting it buy usb to my notebook. What can be the reason? Sometimes a powerstrip or UPS device will block the magicJack device from properly handshaking.
Try connecting your power wart into a different wall socket. Best of luck, C. I am having an issue with the MJ app on my cell phone. How can I fix this? I tried restarting my phone, and the MJ app. You may have to log in at my.
Tell them what you told us here. I am trying to call using the MJ app on my cell. It was working until last week. Please assist. Any suggestions. Thanks, Rob. No dialtone, but you can dial out and receive calls. Perhaps someone else with similar experience can reply. They have an area code which is This just seemed to happen for no reason.
Does anyone have any ideas? Put the app on my Android tablet, and all was fabulous. If nothing else, you should at least be able to get the iPhone to work with the magicApp, then go to my.
My takeaway on this: It appears MagicJack only allows the main line, then one app. Some of the recommendations were not working because that dead tablet still held pride of place in my account. In this post, you should see a link to the post about Ringer Equivalency. Check that out. Good luck!
Some of them were similar to my problem. Here is my problem. When placing a call, I could hear one hello from the person on the other end.
But that was the end of my connection. I had good MJ phone service up to that point. Then all of a sudden I could no longer use my MJ phone on the same computer.
I miss making the international phone calls I used to be able to make on MJ. I had talked to the MJ tech people several times, but each time the problem was seen an upload speed problem i. I needed at least 1. When I was on DSL, I had to stop watching youtube if I wanted to talk to anyone on magicJack, even though we were paying for 3mpbs down, kbps up.
Hi Chris The magic jack is working perfectly with the computer. It has problem when plug into wall power. I did make sure: the internet connection led flashing , the telephone line connection amber led falshing and also the power of majic jack is ok.
When I make a phone call, the operator local message said the phone number does not exist. Pls, advice. Thanks for your help. Here are the originating ports [… edit … long diagnostic data deleted ]. If you are concerned that someone is attempting to hack you, there are options. Finally just got a new system of phone they have same issue. Is it the phones or am I missing a setting that may have gotten changed on the Magic Jack. Any help would be apperciated.
My Magicjack stopped working for reasons unknown. I called the help service line and the online help.. Here is what I did…from MJ. Turned off all devices connected to MJ, then unplugged them, and disconnected from each other. So at this point, I had no internet connected, No power connected and each device… modem, router, computer and MJ device all disconnected with no power. Waited 3 minutes, connected the power to the modem…waited 3 minutes then connected the power to the router…waited 3 minutes then connected the MJ.
Talked on the phone with a person from MJ…no idea what to do. Asked me to repeat the process above. So I did. Not registering. It was quitting time by now…he left. I tried online a few days later and was asked to repeat the process…so I did. I looked online and saw McAfee was not compatible with MJ, so I totally uninstalled the protection and retried the process above…and still nothing.
Am at wits end…anyone with ideas! It might have been fried in an electrical surge or a storm. Download the iOS version of the magicJack Connect here. Unfortunately, there is currently no linux version of the update file or the Talk Free app. It has been suggested by more than one chat support technician that this may change sometime in the future. The funny part is up until 2 weeks ago I could make these same calls without the recording. I went to the help and did the live chat and they too said I need to buy prepaid minutes.
I dont understand. I just noticed the same problem too. My mom lives in a county that is served by a small local telephone company. It basically means the small local telephone company is charging more to connect the call than magicJack is willing to pay, so magicJack makes that calling area unavailable. I bypass this by setting up the call via google voice. I dial my google voice number from the magicJack phone. It asks me if I want to check voice mail or make a call. This can only be installed on smart phones — either iphone or android.
For iphone. For android. I use in Brazil the apps for android samsung galaxy young , and i call the during the week for my friends in USA. I am in process of registering and can not receive five digit code on my e-mail so I can follow forward. Would you help me with it? Also, I would like to transfer my Comcast phone number that is 1-aaa-bbb-cccc for my magic jack service. How can I do that? I suspect you have to choose a phone number or transfer the number from another provider before you can receive the activation code.
I have not done a number transfer to magicJack, and so have not made a video about it. Please visit the magicJack Journey posts and videos Part 1 and Part 2 to learn more about how and why I switched, and to see how I researched it before actually making it happen. Good luck! When I plug my Majic Jack in I do not get the registration page.
All I get is a white page with Product of the Year banner. Can anyone help? That method is a bust for most users. Plug your device into the USB port on your computer. If you still get the blank banner, use a different USB port. Not all USB ports are the same. Some of them are powered, and some are not. I just went through process. Then I was taken through the registration process. I guess I was one of the lucky ones. My MJ Plus was found and it registered with no hiccups. The first person used their wifi android tablet via a browser on that device.
AS I have been using Mj for years. All of sudden from last three weeks now when ever I call someone, calls go through but I cant hear the person who am calling or talking to. I have window 7 installed on my pc. Can anyone help me with this issue. Can anyone tell me the minimum speed required for internet for magic jack to work properly? Is it possible that Chinese internet police are blocking something? Another possibility is that since you are in such a remote area—nowhere near a large city or even a town—your option is only a very slow internet speed.
Most people do best with an upload speed of at least 1. Though some have had success with lower speeds, if you are also doing any kind of internet activity other than magicJack, your voice transmission quality will suffer. The latency speed of electronic reply is too high. Since you live in Miami, it should be no problem for you to buy one and start using it.
Good luck. When I first set up magic jack. Three week later every time i try to call someone or i try to make an inbound call to my home I hear a voice just for a few secs and then I hear a clicking sound. I thought it was the magic jack so I purchased another one and it is doing the same thing. Magic jack has not been very much help. Can anyone help me.
Alternatively you may have crummy volume on your device. Others have randomly found similarly, leading me to wonder if their quality control is all that good. I have a problem when i click on my soft phone icon i get a pop up over the phone that says product of the year so i click the x in the top right hand cornor the pop up goes away but so does my soft phone lol I downloaded the lastes windows update but it didnt fix the problem please help.
Jim, There is windows soft phone for magicJack. It only exists for Android and iOS devices. Buy a device and it will work next time you physically connect the device via USB to your desktop or laptop windows or OSX computer.
Plug in your phone to the device. It should work exactly as planned. Uninstall the app from your windows machine. Get the MagicFeatures Plug In. I paid for it and it works great! Audible Caller ID. Anonymous call block.. Thanks again Theresa!
For those of you not familiar, your magicJack must be connected to a windows computer via USB in order to use MagicFeatures. I got the update link from a tech chat. After plugging in my magic jack and phone, it brought up a Magic jack interface, but I was never prompted or guided through any update.
How do I get the update? The audio on my magic jack has suddenly become so bad I can barely hear people on the other side through the buzzing. Check out this page. The accompanying video shows what you should expect to see with the new interface. If you have not already followed these directions, please try them first.
Overview: The concept here is to rule out different areas that might be the problem. This youtube video is usually enough for most people to get started.
Please watch the video and follow the directions. If this works for you, awesome! I see the internet. Son in law works for IBM in servicing business…a whiz. Could not activate on his lap or when connected to modem. Have you tried it from a windows computer? Hello, The device is recognized with it is plugged in. However no phone number appears on the dial pad.
A account was set up going through all the processes and then a phone number issued.
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